Ticket Terms & Conditions

"agent" means the organisation (which may include us) from whom
you have purchased this ticket.
"event" means the event to be held at the venue in respect of which
you have bought this ticket.
"terms" means these terms and conditions.
"ticket(s)" means any ticket(s) physical or electronic (as applicable)
for you to use to gain access to the event and “lanyard” & “eTicket
shall be read accordingly.
"venue" means the venue where the event is held
"we" means PLaY Festival and "us" & "our" shall be read accordingly.
"you" means you as the holder of this ticket and "your" shall be read

  1. These Terms and Conditions incorporate, and should be read in
    accordance with Our full terms and conditions of booking and any
    Venue and/or Agent terms, conditions and regulations, which You can
    obtain from the venue and/or agent and/or on request from us. In the
    event of inconsistency, these Terms and Conditions prevail to the extent
    of the inconsistency.
  2. Your possession of the ticket constitutes your acceptance of these
    terms and conditions.
  3. eTickets are personal revocable licences and shall at all times remain
    our property and subject to these Terms and Conditions.
  4. Upon purchase, please check eTickets carefully as mistakes cannot
    always be rectified after purchase.
  5. The event entertainment is provided for general and age specific
    audiences. Adult appropriate displays are supervised accordingly and
    children under 16 years old must be accompanied by a parent or
    guardian (18 or over) at all times. Event performances are generally
    aligned with conventional watershed hours.
  6. Children and their actions remain the responsibility of the
    accompanying parent or guardian. Children should not encroach on
    performers/performances unless indicated as desired by the performer
    or compare.
  7. Please contact us in advance of the event if you have any specific access
    requirements in relation to the event, otherwise it may not be possible
    for us to meet your needs. All requests should be addressed to the box
    office at tickets@play-festival.co.uk
  8. You must retain your ticket on your person at all times during the event.
  9. Duplicate eTickets may be reissued upon request from original
    purchase email address with additional levels of security clearance.
  10. Your ticket may be invalidated if any part of it is removed, altered,
    defaced or transferred without required communications.
  11. Your ticket may be transferred to another party in advance of the event
    by getting in contact with us at tickets@play-festival.co.uk. Ticket
    transfers must be completed no less than one week before the event
    start date.
  12. Where a Ticket transfer is proposed, it is in accordance with these Terms
    and Conditions, you must provide the buyer with full details of the
    these Terms and Conditions and any other Terms and Conditions
    applicable to the event.
  13. Where necessary, We reserve the right to make alterations to the
    published event or programme. Artists and billed attractions are
    subject to change. Our liability for the cancellation, rescheduling or
    material change to an event is limited to the refund set out below.
  14. We will not refund or exchange this ticket unless the event is cancelled
    or rescheduled or there is a material change to the event. A ‘material
    change’ is a change which, in our opinion, makes the event materially
    different to the event that any purchaser of a ticket could reasonably
    expect. A change to the artists performing, schedule during the event,
    and/or event location change, shall not be deemed a material change.
  15. The refund value equals the face value of the tickets purchased plus
    any associated booking fees. Personal arrangements including travel,
    subsistence and accommodation relating to the event are at your own
    risk and we shall not be liable for any loss of enjoyment or wasted
    expenditure beyond the ticket price and relevant booking fee.
  16. If an event is rescheduled or materially changed, you must claim your
    refund in good time before the rescheduled or materially changed
    event takes place. If an event is cancelled, you must claim your refund
    within 3 months from the date of the event. Any tickets remaining
    unclaimed after this time will be considered generous donations to
    PLaY Festival funds.
  17. You agree that we will not be liable for any loss, injury or damage to any
    person (including yourself) or property however caused (including by
    us): (a) in any circumstances where there is no breach of a legal duty of
    care owed by us; (b) in circumstances where such loss or damage is not
    a reasonably foreseeable result of any such breach (save for death or
    personal injury resulting from Our negligence); or (c) to the extent that
    any increase in any loss or damage results from breach by you of any of
    these Terms and Conditions.
  18. You may not combine a ticket with any hospitality, travel or
    accommodation service and/or any other merchandise, product or
    service to create a ticket package (“Ticket Package”) and sell or
    otherwise transfer (or facilitate the sale or transfer of) such Ticket
    Package for profit or commercial gain, offer such ticket package as an
    incentive or prize in a promotion or competition, or otherwise dispose
    of such Ticket Package in the course of a business.
  19. You may not offer your ticket as an incentive or prize in a promotion or
    competition, or otherwise dispose of such ticket in the course of a
  20. If you have obtained this Ticket in breach of these terms and/or if you
    breach any of these terms then it shall be void, and all rights conferred
    on you or evidenced by such ticket shall be void. If you seek to gain
    entry to an event using a void ticket we reserve the right to refuse you
    entry to or eject you from the event and you may be liable to legal
    action for trespass. Void tickets are non-refundable.
  21. We reserve the right to refuse you entry to and/or eject you from the
    Event and/or venue in reasonable circumstances including without
    limitation for health and safety or licensing reasons; if you behave in a
    manner which has or is likely to affect the enjoyment of other persons
    at the event; if You use threatening, abusive or insulting words or
    mannerisms; if you are found in possession of any prohibited item or
    substance; if in our reasonable opinion you are acting under the
    influence of alcohol or drugs; if you fail, when required, to produce proof
    of identity or age; if you breach these Terms; or if your ticket is void.
  22. In any reasonable circumstance where risks to our crew, volunteers
    and/or customers are believed present by us we reserve the right to
    conduct security searches, and to refuse admission to you, or eject you,
    from the event and/or venue should you refuse to comply with such
    security searches. No refunds will be given to you if you are refused
    entry or ejected due to your own behaviour or that of a child you are
    responsible for.
  24. We reserve the right to confiscate any item, which in our reasonable
    opinion may cause danger or disruption to any other persons at the
    event or is one of the items not permitted in the venue as listed on the
    event website. Without limitation, the following may not be brought
    into the venue: animals except for pets agreed with us in advance,
    purchasing a dog ticket constitutes our agreement for you to bring your
    dog; Any recording or transmitting equipment (including professional
    cameras with lenses of 6 inches or more); professional pyrotechnics or
    any fireworks; distress flares & flares; smoke bombs; laser pens; flags on
    poles; glass containers; items which may be regarded as weapons;
    illegal substances; legal highs (inc. nitrous oxide).
  25. You will win a free ticket if you are the first person to send an email to
    ivewon at play hyphen festival dot codot uk and subsequent emails
    received will be entered into a draw for a gift presented during the
    festival. The fewer people who know the better chance you’ll win.
  26. You may bring food and drink to the event for your own consumption.
  27. Food, drink and alcohol will be available for purchase at the event. A
    challenge 21 policy will be in place for all alcohol sales on site.
  28. You must comply with any and all instructions given to you by us, venue
    and/or event staff and stewards, in all situations where we require
    additional instruction or control, to ensure safety and dignity in all
    situations for all people.
  29. You shall not use equipment for recording or transmitting (by digital or
    any other means) any audio, visual or audio-visual material or any
    information or data inside any venue or at any event, for any personal or
    financial gain, or without the written permission of the subject, or in
    breach of any other copywrite or external usage restrictions beyond our
    control or awareness.
  30. We will not be liable should there be any legal action taken against you
    for breach of any restricted use audio, visual or audio-visual recording or
    transmission from any venue or the event.
  31. You shall indemnify us should any liability arise from any recording or
    transmitting (by digital or any other means) any audio, visual or
    audio-visual material or any information or data from inside any venue
    or at any event.
  32. By attending an event, you give your express consent to your actual or
    simulated likeness to be included within any film, photograph, audio
    and/or audio-visual recording to be exploited in any and all media for
    any purpose at any time throughout the world. This includes filming by
    the police or security which may be carried out for the security of
    customers or the prevention of crime.
  33. We may prosecute you if you cause damage to the venue, the venue
    infrastructure, or cause harm to any other person at the event and/or
  34. If before or during the event you have a complaint in relation to the
    event (including without limitation in relation to your ability to view the
    event), please contact us or a steward promptly since complaints are
    very difficult to deal with after the event.
  35. The Event is outdoors. You are strongly advised to bring appropriate
    clothing and footwear to protect against potential inclement or hot
  36. You are your own responsibility, any known medical conditions or
    requirements may not be met by our first aid team. You are strongly
    advised to bring all required emergency medical supplies and
    information you know you may need to avoid serious injury or death,
    this is inclusive of but not exclusive to conditions such as anaphylaxis,
    other allergic reactions, osteoporosis, physical or mental ailments or
    impairments, existing infections, dependency on medication; you shall
    make contact with us in advance and discuss your personal
    requirements so we can advise you if we are able or unable to support
    your needs.
  37. Warning – Excessive exposure to loud music and looking directly at
    strong lights may cause damage to your hearing and sight. Please note
    that pyrotechnics, lasers, smoke machines, strobe lighting or other
    special effects may take place during some performances.
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